Shipping Policy for Planet Numinous LLC

1. ORDER PROCESSING

1.1 Processing Times

• Orders are typically processed within 2–5 business days unless otherwise stated.

• During high-demand periods, holidays, or product launches, processing may take up to 7–10 business days.

• Custom items, pre-orders, or made-to-order products may have extended processing times (see Section 4).

1.2 Verification

We may require identity or address verification if:

• Your payment information cannot be confirmed

• Your shipping address triggers fraud-protection alerts

Orders will not ship until verification is complete.

2. SHIPPING OPTIONS & DELIVERY TIMES

We offer multiple shipping methods based on product type and customer location.

2.1 Domestic Shipping (United States)

Estimated transit times:

• Standard Shipping: 3–7 business days

• Expedited Shipping: 2–3 business days

• Express Shipping: 1–2 business days

Delivery times are estimates and may vary due to carrier delays, weather, or unforeseen circumstances.

2.2 International Shipping

We ship globally to most regions.

Estimated transit times:

• Standard International: 7–21 business days

• Expedited International: 5–10 business days

Customers are responsible for:

• Customs fees

• Duties

• VAT or import taxes

These charges vary by country and are not included in our product prices or shipping totals.

3. SHIPPING RATES

Shipping rates are calculated at checkout based on:

• Item weight

• Packaging

• Destination

• Shipping method selected

• Current carrier rates

Promotional free-shipping offers apply to qualifying orders only.

4. PRE-ORDERS, MADE-TO-ORDER ITEMS, & CUSTOM PRODUCTS

4.1 Pre-Orders

• Pre-order items will ship on or around the estimated release date.

• If ordered with other items, your full order may ship together unless you choose split shipping (additional fees may apply).

4.2 Made-to-Order Products

Items such as:

• Apparel

• Prints

• Specialty merchandise
  will require additional production time, typically 5–14 business days before shipping.

4.3 Customized or Personalized Items

If we offer personalized merchandise, allow 7–21 business days for creation prior to shipment.

5. DIGITAL PRODUCTS & SERVICES

Digital items (e-books, downloads, templates, PDFs, audio, video, etc.):

• Are delivered instantly or within minutes via email or account download.

• Do not require physical shipping.

Creative services (production, videography, mentorship, etc.):

• Will be scheduled directly with the client

• Are not subject to physical shipping timelines

6. ORDER TRACKING

6.1 Tracking Information

• Tracking numbers are emailed once your order ships.

• Tracking may take 24–48 hours to update depending on the carrier.

6.2 Missing or Delayed Tracking

If your tracking hasn’t updated after 3 business days, contact us at:
📧 support@planetnuminous.com

7. LOST, DAMAGED, OR STOLEN PACKAGES

7.1 Lost Packages

A package is considered lost if:

• No movement is shown for 10+ business days

• The carrier confirms it cannot be located

We will:

• File a carrier claim on your behalf

• Offer a replacement or store credit depending on availability

7.2 Damaged Packages

If your order arrives damaged:

• Take photos of the packaging and items

• Email them to us within 72 hours

We will replace the item or offer store credit.

7.3 Stolen Packages (Marked “Delivered” but Not Received)

If tracking shows “Delivered” but you did not receive your package:

• Check with neighbors, household members, or your local post office

• Wait 48 hours (carriers sometimes scan early)

If still missing, we may assist with a claim.
However, Planet Numinous LLC is not responsible for packages stolen after delivery.

8. INCORRECT OR INCOMPLETE ADDRESSES

Customers are responsible for providing accurate shipping details.

If an order is returned due to an incorrect or undeliverable address:

• The customer must pay reshipment fees

• Refunds may not be issued for shipping costs

Contact customer support immediately if you realize your address is incorrect.

9. SHIPPING RESTRICTIONS

We cannot ship certain items to some locations due to:

• Carrier limitations

• Trade restrictions

• Customs regulations

• Hazardous material restrictions

If your order includes an item we cannot ship to your address, we will notify you and issue a refund for that item.

10. HOLIDAYS, WEATHER, & UNFORESEEN EVENTS

Shipping and processing may be delayed due to:

• Severe weather

• Natural disasters

• Holidays

• Carrier backlogs

• Supply chain issues

Planet Numinous LLC is not responsible for carrier delays.

11. CONTACT INFORMATION

For any questions regarding shipping, tracking, or delivery issues, contact:

Planet Numinous LLC
📧 support@planetnuminous.com
🌐 www.planetnuminous.com
📍 Atlanta, Georgia, USA

We aim to reply within 24–48 hours.