Refund Policy for
Planet Numinous LLC

Effective Date: 11/14/2025
Website: www.planetnuminous.com
Company: Planet Numinous LLC
Location: Atlanta, Georgia, USA

Planet Numinous LLC strives to provide high-quality products, digital goods, and creative services. This Refund Policy outlines when refunds, returns, and exchanges may be granted. By purchasing from our website, you agree to the following terms.

1. GENERAL POLICY OVERVIEW

Refund eligibility depends on the type of product or service purchased. Some items are nonrefundable by nature, including digital downloads and custom work. All refunds are evaluated on a case-by-case basis in accordance with this policy.

2. PHYSICAL PRODUCTS (MERCH, PRINTS, APPAREL, ETC.)

2.1 Eligibility Window

Customers may request a refund or exchange within 14 days of receiving their order.

2.2 Conditions for Return

To qualify for a refund:

Item must be unused, unworn, and in its original packaging
Item must not show signs of damage, wear, washing, or alteration
Proof of purchase is required (order number or receipt)

2.3 Non-Eligible Physical Items

The following items cannot be returned:

Final sale items
Limited-edition or pre-order drops
Items damaged through misuse, accidents, or improper care

2.4 Return Shipping

Customers are responsible for return shipping costs unless:

The wrong item was delivered
The item arrived damaged or defective

In these cases, Planet Numinous LLC will cover shipping costs or send a replacement.

3. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If your order arrives damaged, defective, or incorrect, please contact us within 72 hours of delivery with:

Photos of the issue
Description of the problem
Your order number

We will promptly replace the item or issue a refund at no cost.

4. DIGITAL PRODUCTS (E-BOOKS, COURSES, DOWNLOADS, TEMPLATES)

All digital product sales are final and nonrefundable, including:

E-books
Downloadable digital assets
Audio packs
Templates, guides, or matrices
Online courses

This is because digital items cannot be “returned” or revoked once delivered.

However, exceptions may be made for:

Duplicate purchases
Technical issues preventing access
Corrupted or incomplete files

We will always work with you to ensure you receive what you purchased.

5. SERVICES (CONSULTING, CREATIVE WORK, VIDEO PRODUCTION, ETC.)

5.1 Refund Eligibility

Refunds for services are considered on a case-by-case basis and are generally not granted once:

Work has begun
Time, resources, or creative labor have already been invested

5.2 Deposits

All deposits for creative services are nonrefundable. Deposits secure time, planning, and project allocation.

5.3 Cancellations by the Client

If a client cancels a project:

No refund will be issued for completed work
Partial refunds may be considered if no work has begun
Deposits remain nonrefundable

5.4 Cancellations by Planet Numinous LLC

If we must cancel due to unforeseen circumstances:

A full refund will be issued
We may offer rescheduling as an alternative

6. PRE-ORDERS & MADE-TO-ORDER ITEMS

These items are created specifically for your order. As such:

They are nonrefundable after production begins
They may require extended shipping or processing times
Cancellations before production may be eligible for a partial refund

7. SHIPPING FEES

Shipping fees are:

Nonrefundable once a package has shipped
Not credited in the event of delayed delivery caused by carriers, weather, or customs

Refunds apply only to the product itself unless otherwise stated.

8. LATE OR MISSING REFUNDS

If approved refunds do not appear:

Confirm with your bank or credit card provider
Allow 5–10 business days for processing
Contact us at support@planetnuminous.com if the refund still has not posted

9. FRAUD PREVENTION

We reserve the right to refuse refunds for:

Chargeback fraud
Abuse of the refund system
Suspicious ordering behavior

10. CONTACT INFORMATION

For refund inquiries or to initiate a return, contact:

Planet Numinous LLC
Email: support@planetnuminous.com
Website: www.planetnuminous.com
Atlanta, Georgia, USA

Please include:

Your name
Order number
Description of the issue
Photos or files if relevant

Refund Policy for Planet Numinous LLC

1. GENERAL POLICY OVERVIEW

Refund eligibility depends on the type of product or service purchased. Some items are nonrefundable by nature, including digital downloads and custom work. All refunds are evaluated on a case-by-case basis in accordance with this policy.

2. PHYSICAL PRODUCTS (MERCH, PRINTS, APPAREL, ETC.)

2.1 Eligibility Window

Customers may request a refund or exchange within 14 days of receiving their order.

2.2 Conditions for Return

To qualify for a refund:

Item must be unused, unworn, and in its original packaging

Item must not show signs of damage, wear, washing, or alteration

Proof of purchase is required (order number or receipt)

2.3 Non-Eligible Physical Items

The following items cannot be returned:

Final sale items

Limited-edition or pre-order drops

Items damaged through misuse, accidents, or improper care

2.4 Return Shipping

Customers are responsible for return shipping costs unless:

The wrong item was delivered

The item arrived damaged or defective

In these cases, Planet Numinous LLC will cover shipping costs or send a replacement.

3. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If your order arrives damaged, defective, or incorrect, please contact us within 72 hours of delivery with:

Photos of the issue

Description of the problem

Your order number

We will promptly replace the item or issue a refund at no cost.

4. DIGITAL PRODUCTS (E-BOOKS, COURSES, DOWNLOADS, TEMPLATES)

All digital product sales are final and nonrefundable, including:

E-books

Downloadable digital assets

Audio packs

Templates, guides, or matrices

Online courses

This is because digital items cannot be “returned” or revoked once delivered.

However, exceptions may be made for:

Duplicate purchases

Technical issues preventing access

Corrupted or incomplete files

We will always work with you to ensure you receive what you purchased.

5. SERVICES (CONSULTING, CREATIVE WORK, VIDEO PRODUCTION, ETC.)

5.1 Refund Eligibility

Refunds for services are considered on a case-by-case basis and are generally not granted once:

Work has begun

Time, resources, or creative labor have already been invested

5.2 Deposits

All deposits for creative services are nonrefundable. Deposits secure time, planning, and project allocation.

5.3 Cancellations by the Client

If a client cancels a project:

No refund will be issued for completed work

Partial refunds may be considered if no work has begun

Deposits remain nonrefundable

5.4 Cancellations by Planet Numinous LLC

If we must cancel due to unforeseen circumstances:

A full refund will be issued

We may offer rescheduling as an alternative

6. PRE-ORDERS & MADE-TO-ORDER ITEMS

These items are created specifically for your order. As such:

They are nonrefundable after production begins

They may require extended shipping or processing times

Cancellations before production may be eligible for a partial refund

7. SHIPPING FEES

Shipping fees are:

Nonrefundable once a package has shipped

Not credited in the event of delayed delivery caused by carriers, weather, or customs

Refunds apply only to the product itself unless otherwise stated.

8. LATE OR MISSING REFUNDS

If approved refunds do not appear:

Confirm with your bank or credit card provider

Allow 5–10 business days for processing

Contact us at support@planetnuminous.com if the refund still has not posted

9. FRAUD PREVENTION

We reserve the right to refuse refunds for:

Chargeback fraud

Abuse of the refund system

Suspicious ordering behavior

10. CONTACT INFORMATION

For refund inquiries or to initiate a return, contact:

Planet Numinous LLC Email: support@planetnuminous.com Website: www.planetnuminous.com Atlanta, Georgia, USA

Please include:

Refund Policy for
Planet Numinous LLC

Planet Numinous LLC
Email: support@planetnuminous.com
Website: www.planetnuminous.com
Atlanta, Georgia, USA